Management & Law | Relationship Management in 21st Century Organizations
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Vakils, Feffer & Simons Pvt. Ltd.
 
Relationship Management in 21st Century Organizations
Viney Kripal, G. K. K. Singh

The book emphasizes the role of people-interaction in the workplace. Kripal and Singh extend the meaning of Relationship Management beyond the popular notion of customer care to mean a careful handling of one's association with peers, subordinates and superiors. Presenting a proposal of 6 Es (Managers must be Entrepreneurial, Ethical, Empathetic, free of Egos, clear in their Expectations, and inspiring as role models or Examples), the authors provide solutions to three-hundred typical human relationship problems.

416 Pages, 5.5 " x 8.5 "
US $15
 
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